Pulse Final Mile LLC Jobshttps://pulse-final-mile-llc.prismhr-hire.comOpen positions at Pulse Final Mile LLCCompliance Assistanthttps://pulse-final-mile-llc.prismhr-hire.com/job/1067115/compliance-assistantPulse Final Mile, LLC, a leading final mile delivery broker, is seeking a Compliance Assistant to join our Compliance team. This role is crucial in supporting our business operations and ensuring…Anaheim Hills, CAPulse Final Mile, LLC, a leading final mile delivery broker, is seeking a Compliance Assistant to join our Compliance team. This role is crucial in supporting our business operations and ensuring compliance with industry standards and regulations. The ideal candidate will have a background in administrative support and a keen interest in compliance and operations. We are looking for someone who is detail-oriented, proactive, and committed to excellence. Most importantly, the candidate must possess a team-first mentality and be willing to go above and beyond to Deliver the Difference.

Key Responsibilities

  • Administer background checks, Motor Vehicle Record (MVR) checks, and drug screening for Network Carrier Partners (NCP’s)
  • Review NCP Operating Authority
  • Process and manage requests for Certificates of Insurance.
  • Track and report CSA/SMS measurements to ensure compliance with federal regulations.
  • Maintain accurate records of all insurance-related documents.
  • Manage, oversee, and provide assistance with workflows within the Open Force platform.
  • Monitor and manage the expiration of documents within the Open Force system.
  • Ensure timely renewal and compliance with all required documentation.
  • Accurately code invoices for services provided by AccuSource.
  • Ensure proper documentation and record-keeping.
  • Maintain and update the Master Compliance SharePoint site, ensuring information is accurate, up-to-date, and accessible to relevant stakeholders.
  • Conduct background check reruns as needed for NCP’s.
  • Ensure compliance with company policies and industry standards.
  • Manage Performance Bond ATDs following the completion of NCP contracts, ensuring proper documentation and compliance with contract requirements.

Qualifcations 

  • High school diploma or equivalent related work
  • Basic understanding of compliance and regulatory standards.
  • Strong organizational and multitasking abilities.
  • Attention to detail and willingness to learn.
  • Good communication and customer service skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Additional Details

Job Type

Full-time Non-Exempt

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule

  • Based on Business needs
  • Holiday Availability
  • Weekend Availability
  • Travel Required 10% or more during implementations

Ability to Commute/Relocate

Reliable commute or planning to relocate before starting work (Required) to Anaheim, CA.

Equal Opportunity Employer

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

]]>Customer Service Representative / Dispatcherhttps://pulse-final-mile-llc.prismhr-hire.com/job/1067532/customer-service-representative-dispatcherAccelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to…Aurora, COAccelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities:

· Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.

· Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.

· Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.

· Ensure compliance with specified contract metrics and terms.

· Maintain high standards for all operational activities.

· Support contract drivers and customers daily.

· Monitor routes and provide all interested parties with updates related to delivery orders and escalations.

· Handle inbound and outbound calls throughout the scheduled shift.

· Conduct truck check-in and loadout throughout the week.

· Update various reports and trackers.

· Conduct inventory audits or dock checks.

· Provide world-class customer service.

Requirements:

· 1+ years of customer service experience.

· Experience with Microsoft Office (Excel and Outlook preferred).

· Excellent communication skills.

· Schedule flexibility.

· Positive attitude.

Job Type: Full-Time, Non-Exempt

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Schedule:

· Based on market requirements and needs.

· Holiday availability.

· Weekend availability.

Supplemental Pay Types:

· N/A

Ability to Commute/Relocate:

· Reliably commute or planning to relocate before starting work (Required).

Work Location: In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

]]>Customer Service Representative / Dispatcherhttps://pulse-final-mile-llc.prismhr-hire.com/job/1067565/customer-service-representative-dispatcherAccelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to…Knoxville, CAAccelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities:

  • Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
  • Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
  • Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
  • Ensure compliance with specified contract metrics and terms.
  • Maintain high standards for all operational activities.
  • Support contract drivers and customers daily.
  • Inbound and outbound calls through the scheduled shift
  • High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery

Requirements:

  • 1+ years of customer service experience.
  • Experience with Microsoft Office (Excel).
  • Excellent communication
  • Positive attitude

Schedule:

  • Based on market requirements and needs
  • Holiday availability
  • Weekend availability

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Work Location: In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

]]>Customer Service Representative / Dispatcherhttps://pulse-final-mile-llc.prismhr-hire.com/job/1067567/customer-service-representative-dispatcherAccelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to…Tracy, CAAccelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities:

· Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.

· Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.

· Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.

· Ensure compliance with specified contract metrics and terms.

· Maintain high standards for all operational activities.

· Support contract drivers and customers daily.

· Monitor routes and provide all interested parties with updates related to delivery orders and escalations.

· Handle inbound and outbound calls throughout the scheduled shift.

· Conduct truck check-in and loadout throughout the week.

· Update various reports and trackers.

· Conduct inventory audits or dock checks.

· Provide world-class customer service.

Requirements:

· 1+ years of customer service experience.

· Experience with Microsoft Office (Excel and Outlook preferred).

· Excellent communication skills.

· Schedule flexibility.

· Positive attitude.

Job Type: Full-Time, Non-Exempt

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Schedule:

· Based on market requirements and needs.

· Holiday availability.

· Weekend availability.

Supplemental Pay Types:

· N/A

Ability to Commute/Relocate:

· Reliably commute or planning to relocate before starting work (Required).

Work Location: In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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